Pitney Bowes Client Research Manager in Stamford, Connecticut
At Pitney Bowes, we do the right thing, the right way.
As a Client Research Manager for Pitney Bowes, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
We are actively looking for prospects who:
Are passionate about client success.
Enjoy collaborating with others.
Strive to exceed expectations
Move boldly in the quest for superior and best in market solutions
If this sounds like you, then you may be a great fit for Pitney Bowes
Highly motivated, self-starter with exceptional organizational skills. You thrive on working independently or as part of a team, are excited about testing and learning from new marketing creatives that have a direct impact on revenue.
Manage client satisfaction research projects end-to-end including project intake, survey build, survey coding, data collection, presentation build, and delivery
Identify relevant data, analyze, and interpret trends or patterns with complex data sets
Develop data-driven, actionable insights from structured and unstructured data to help business partners enhance client experience and seize growth opportunities
Build and deliver executive level presentations, complete with infographics and insights
Participate in optimization practice including A/B and multivariate testing. Actively research opportunities and trends in analytics tools
Apprise senior level management of the motivations behind our clients’ satisfaction and make recommendations to mitigate impact and/or improve their experience
As a Client Research Manager , you have:
5-10 years’ experience in client satisfaction or related research including survey design, programming, data analysis, reporting and presentation of findings
Data savvy with a strong attention to detail and accuracy
Excellent organizational and problem solving skills with the ability to prioritize multiple projects and tasks
Ability to translate data into compelling stories with action plans appropriate for a variety of internal stakeholders
Prior experience with automated reporting tools or with data visualization tools (e.g. Power BI) a plus
Knowledge in statistical concepts required to drive advanced analytics or research projects. Should be able to identify the right statistical approach
Experience with EXCEL, SAS, R, SPSS or other statistical platform
Solid communication skills with the ability to explain technical data analysis results to business users and discuss challenges and issues to technical team
Bachelor’s Degree Required – MBA/ MA desired
Provide the opportunity to grow and develop your career
Offer an inclusive environment that encourages diverse perspective and ideas
Deliver challenging and unique opportunities to contribute to the success of a transforming organization
Offer comprehensive benefits globally (pbprojectliving.com)
At Pitney Bowes, our passionate and ambitious team delivers innovations that help clients navigate the complex and always evolving world of commerce: from helping them use data to market to the best customers, to enabling the sending of parcels and packages efficiently, to securing payments through statements and invoices. In everything, we do, we deliver accuracy and precision to drive meaningful impact.
Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.
W/M/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.
Title: Client Research Manager
Requisition ID: 174651