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Pitney Bowes Field Service Support Customer Care Agent in Spokane, Washington

At Pitney Bowes, we do the right thing, the right way.

As a Field Support Customer Care Agent for Pitney Bowes, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

  • Are passionate about client success.

  • Enjoy collaborating with others.

  • Strive to exceed expectations.

  • Move boldly in the quest for superior and best inmarket solutions.

If this sounds like you, then you may be a great fit for Pitney Bowes.

You are:

A strong customer support individual focused on assisting our internal departments and third party vendors out in the field who will work with the team receiving inbound calls from our field technicians working with our clients nationwide. You are committed to championing new ideas, strategies or concepts to ensure that the business is retained and the client is satisfied.

You will:

  • Answer inbound calls from Service Technicians and ThirdParty Vendors

  • Troubleshoot issues

  • Process incoming emails daily

  • Utilize SAP to research contracts and to order metersand/or equipment replacements

  • Provide excellent communication and follow-up with ServiceReps, Client Service Managers, Field Supervisors

  • You must adapt to situations that require a strong customerservice aptitude

Your background:

  • 1 year customer service experience within a teamenvironment receiving inbound phone calls

  • Experience in quickly shifting focus from one task toanother

  • Experience in follow up through phone, fax, and emailcorrespondence to answer questions and provide resolutions to any issuesout in the field

  • Must be PC literate (MSWord/Excel/Outlook) andexperienced in documenting field activities, customer information, andusing Service Max and/or SFDC

We will:

  • Provide the opportunity to grow and develop yourcareer

  • Offer an inclusive environment that encourages diverseprospective and ideas

  • Deliver challenging and unique opportunities tocontribute to the success of a transforming organization

  • Offer comprehensive benefits globally(pbprojectliving.com)

Global SMB

Our Global SMB (Small and Medium Business) Solutions business provides innovative mailing and shipping solutions that enable small and medium businesses to simplify their sending operations and deliver greater value to their customers. Our SMB mailing and shipping technology supports more than one million businesses, from addressing and postage evidencing to multi-carrier parcel shipping and payments.

If you are the right fit, apply now.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Job: Call Center Operations

Title: Field Service Support Customer Care Agent

Location: WA-Spokane

Requisition ID: 178528

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EOE including Disability/Protected Veterans
Pitney Bowes participates in E-Verify. Details in English and Spanish.
Right to Work Statement in English and Spanish.
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