Pitney Bowes Service Enablement Project Manager in Shelton, Connecticut

At Pitney Bowes, we do the right thing, the right way.

As a Service Enablement Program Manager , you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

  • Are passionate about client success.

  • Enjoy collaborating with others.

  • Strive to exceed expectations.

  • Move boldly in the quest for superior and best in market solution.

If you would like to be considered for this position, please apply!

As a Service Enablement Program Manager at Pitney Bowes, you will create, deliver, and continuously improve programs and initiatives to maximize the value of service touchpoints beyond support delivery by building and providing skills training for all client facing service roles. You will work with the senior leadership call center, professional services and field service teams to identify skill requirements. Additionally, you will need to work cross functionally with data sciences, global service planning, product management, training, talent acquisition, marketing and engineering, to deliver the highest quality learning aids and programs.

You are:

  • A passionate leader who can derive client insights, influence and collaborate with a variety of internal/external teams for both existing and new products.

  • High performing, team driven, and have a keen sense for customer service and client relationship building.

  • Possess strong organizational, collaboration, and communication skills with the ability to take initiative to complete complex tasks and projects quickly and autonomously.

  • You are a strategic forward thinker who acts with purposefulness and speed and is committed to championing new ideas, strategies or concepts, to ensure projects reach a successful launch.

  • Strive to exceed expectations.

  • Move boldly in the quest for superior and best in market solutions.

  • Build. Deploy. Bridge. Grow.

You will:

  • Partner and support Field Service Representatives, Client Service Managers and Call Center Leadership with feedback, coaching tools, and incentive programs to develop individuals.

  • Collaborate with Pitney Bowes Human Resources and Talent Acquisition to ensure the skills inventory of new hires meet required expectations.

  • Drive content and training development, support the design and delivery of training programs, manage subject matter experts, and define templates and processes for enablement materials for customers, partners, and internal teams.

  • Develop program metrics and reporting in partnership with Business Insights team, and communicate results.

  • Manage the sales enablement content repository/library usability to ensure all procedures and reference materials are readily accessible to enable efficient case handling as a critical part of the value management program

  • Conduct impact analysis, assess change readiness, and identify key stakeholders.

Your background:

As a Service Enablement Program Manager, you have:

  • Bachelor's degree in business or related field with Master’s degree preferredAs a Service Enablement Program Managerr, you have:

  • Strong organizational skills in order to manage multiple resources, exercise good effective time management and prioritizing skills and meet critical deadlines on tasks, commitments, and reporting.

  • Excellent analytical skills in evaluation of workload and resource utilization, determination of training requirements and necessary tools.

  • Mastery of the Microsoft Office Suite including Excel, Word & PowerPoint to drive communication to internal & external stakeholders.

  • Outstanding written and verbal English communication skills.

  • Minimum 3 years in a Service organization with a strong understanding and ability to learn of Pitney Bowes Mailing Products.

We will

  • Provide the opportunity to grow and develop your career

  • Offer an inclusive environment that encourages diverse perspectives and ideas

  • Deliver challenging and unique opportunities to contribute to the success of a transforming organization

  • Offer comprehensive benefits globally (pbprojectliving.com)

Our Team

Within our Small/Medium Business (SMB) Solutions team, we provide a full range of mailing equipment and postage meters, maintenance and support services and supplies that enable our clients to efficiently create mail and evidence postage. We segment our SMB Solutions business between our North America operations, comprising the U.S. and Canadian businesses, and our International operations. We are a leading provider of postage meters and have approximately one million meters installed.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

W/M/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

Job: Marketing

Title: Service Enablement Project Manager

Location: CT-Shelton

Requisition ID: 175070

Other Locations: United States-CA-Los Angeles, United States-WI-Green Bay, United States-WA-Seattle, United States-FL-Miami, United States-TX-Houston, United States-TX-Dallas, United States-NY-New York, United States-ME-Portland, United States-CO-Denver, United States-IN-Indianapolis