Pitney Bowes I.T. Manager, Postage by Phone in Shelton, Connecticut

At Pitney Bowes, we do the right thing, the right way.

As an I.T. Manager, Postage by Phone for Pitney Bowes, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

  • Are passionate about client success.

  • Enjoy collaborating with others.

  • Strive to exceed expectations.

  • Move boldly in the quest for superior and best in market solutions.

You are:

A passionate I.T. Manager you are responsible for the overall coordination and management of a global team providing Business Analysis, Project Management, and SME expertise. The systems you will support include Postage by Phone, Tier 3, and DLA. You are to coordinate project and enhancement activities while acting as a liaison between IT, PB business units and technology suppliers. You will drive teamwork assignments, directing and monitoring work efforts, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately. As an I.T. Manager of Postage by Phone, you will track key deliverable milestones and adjusting project plans and/or resources to meet the needs of customers and technology suppliers. You are to lead multiple teams of internal and external resources. You are an individual who instills open communication with all areas of the enterprise that affect the scope, budget, risk, and resources of the managed work effort. You must demonstrate mastery of Pitney Bowes’ business processes. As a member of the IT management team you will participate in the identification and prioritization of opportunities for utilizing IT to achieve the goals of the enterprise. You possess advanced knowledge and proficiency in the use of project management methodologies and tools, resource management practices and change management techniques.

This position will sit fulltime in Shelton, CT.

You will:

  • Provide high-level support for Postage by Phone applications.

  • Provide team leadership for a global team of BA/PM/SME.

  • Provide leadership across teams of internal employees and external suppliers

  • Identify and prioritize product related initiatives.

  • Translate business needs into high-level requirements and functional requirements that can be understood by technical resources.

  • Effectively prepares for, participates in, and follows-up on business meetings and captures key and/or critical meeting minutes and action items.

  • Responsible for Service Level Agreement (SLA) accountability and vendor management.

  • Support all aspects of product lifecycle including outage management, system monitoring, product strategy, infrastructure planning, and DR testing.

  • Performs managerial Human Resource (HR) functions.

Your background:

As a I.T. Manager you have:

  • Possess 7-10 years of relevant work experience as a I.T. leader.

  • Bachelor's degree in Computer Science, Information Management Systems or related field preferred.

  • Must have experience in managing teams across Enterprise environment.

  • Must have knowledge of Postage by Phone and postage meter processes.

  • Must have hands-on experience in managing budgets.

  • Must be able to display the necessary skills to operate in a critical, fact-based thinking environment.

  • Must be able to display fact based critical analysis skills.

  • Must have participated in a full project lifecycle.

  • Possess the leadership behaviors and acts with managerial courage to motivate and influence team and others.

  • Project management experience managing individual projects; development of plans, the tracking and resolution of issues and the issuing of regular status reports.

  • Attend various Team Development courses.

  • Experience documenting technical complex ideas.

  • Have proven vendor management experience in an outsourced environment.

  • Must have experience managing teams.


  • Hold others accountable for results and removes obstacles to provide a path to success and contributes needed resources on a timely basis.

  • Be able to simultaneously handle several projects efficiently, despite challenging resource and time constraints. Can achieve project objectives in a timely, cost-effective manner with highest quality delivery.

  • Use well-defined standards and benchmarks to measure project performance. Can identify unfavorable trends and initiate corrective action to resolve internal and external project issues.

  • Manage change effectively. Can rebound from obstacles. Can handle risk and uncertainty. Doesn’t have to have closure in all things and does not always have to have the whole picture.

  • Can quickly grasp new concepts. Open to new ways of seeing things. Ability to revise existing processes and looks at alternate ways of thinking and patterns of behavior.

  • Demonstrate appropriate knowledge of third party relationships within PB IT and other areas of the company. Keeps current and knowledgeable of third party vendor needs and requirements.

  • Comfortable challenging the status quo. Acts with confidence and courage to be a catalyst for change and stimulates others to change as well. Holds self and others accountable for results.

  • See customer satisfaction as paramount to business and personal success. Takes extraordinary pains to ensure customer’s continuous satisfaction.

  • Remain optimistic and enthusiastic toward objectives and others. Demonstrates a “can do” attitude. Has a clear focus on the “possible business outcomes”.

  • Can lead and build effective teams committed to organizational goals. Fosters collaboration among team members and among cross-functional teams and views each success as a win for the whole team.

  • Provide employees with performance feedback on a continuous and timely basis. Relates feedback to objective, measurable performance standards and benchmarks.

  • Clearly defines and communicates employee roles and accountabilities. Makes sure subordinates have a clear understanding of their job responsibilities and decision-making authority.

  • Must be able to manage multiple tasks simultaneously.

  • Must be able to delegate tasks appropriately.

  • Certified Project Management Professional (PMP) designation.

We will

  • Provide the opportunity to grow and develop your career

  • Offer an inclusive environment that encourages diverse perspectives and ideas

  • Deliver challenging and unique opportunities to contribute to the success of a transforming organization

  • Offer comprehensive benefits globally (pbprojectliving.com)

Our Team

Our Software team powers global commerce, processing billions of transactions every year. Our Software technology and solutions help businesses operate faster and more efficiently. How? By identifying trusted data and insights to create targeted, effective messaging, by providing accurate geographic data to make smarter business decisions, and by delivering relevant and engaging interactions across the customer lifecycle to drive increased satisfaction.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

W/M/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

If you would like to be considered for this position, please apply!

Job: Information Technology

Title: I.T. Manager, Postage by Phone

Location: CT-Shelton

Requisition ID: 177370

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