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Pitney Bowes Client Relationship Manager in Pontiac, Michigan

At Pitney Bowes, we do the right thing, the right way.

As a Client Relationship Manager for Pitney Bowes, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

• Are passionate about client success.

• Enjoy collaborating with others.

• Strive to exceed expectations.

• Move boldly in the quest for superior and best in market solutions.

If you would like to be considered for this job, please apply!

You are:

A driven individual who is responsible for vendor relationships for Presort processes to include scheduling, handling all issues and billing activity.

You will:

  • Responsible for fostering a high client satisfaction rating for Pitney Bowes client base through successful execution of training, mentoring and project delivery.

  • Builds and maintains one-on-one client relationships via phone, email, and onsite engagements. Acts as a key subject matter expert on product usage to foster internal relationship with the Pitney Bowes sales team to help drive company goals

  • Negotiates contract renewals per PB Presort Services established rate card guidelines and obtains signed contracts for existing contracts up for renewal.

  • Prioritizes, plans and communicates regulatory changes for assigned clients and works with them to execute.

  • Respond to and effectively resolve all customer inquiries. Work with QC, Operations, USPS and client to resolve hold mail issues.

  • Provide sales support by effectively on-boarding new clients and obtaining all required USPS and PB paperwork. Report any adverse situation that would affect the ability to retain client(s). Promote a team culture and act as one for growth of PB by meeting the expectations of our clients.

  • Other duties as assigned.

Your background:

As a Client Relationship Manager you have:

  • Strong communication and negotiation skills including the ability to adapt style as needed.

  • Computer skills using Microsoft Office

  • Ability to make sound decisions with the information at hand.

  • Ability to organize, prioritize and handle multiple work assignments with frequent interruptions.

  • Detail oriented a must

  • Excellent verbal, written and interpersonal communication skills.

  • Effective listening skills.

  • Ability to develop and grow long-term client relationships.

  • A minimum 3 years of applicable work experience

Preferred

  • Bachelor's Degree in Business or related field or equivalent combination of education and experience

We will

• Provide the opportunity to grow and develop your career

• Offer an inclusive environment that encourages diverse perspectives and ideas

• Deliver challenging and unique opportunities to contribute to the success of a transforming organization

• Offer comprehensive benefits globally (pbprojectliving.com)

Our Team

Our Presort Services team is a national outsource provider of mail presort services for first-class and standard-class mail in the U.S. and a workshare partner of the United States Postal Service (USPS). Our Presort Services network provides mailers with end-to-end solutions from pick up at their location to delivery into the postal system. Through our network of 33 U.S. locations, and with our fully customized proprietary technology, we process approximately 15 billion pieces of mail annually and are able to expedite delivery and optimize postage savings for our clients.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

W/M/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link. 

Job: Field Service Operations

Title: Client Relationship Manager

Location: MI-Pontiac

Requisition ID: 182883

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EOE including Disability/Protected Veterans
Pitney Bowes participates in E-Verify. Details in English and Spanish.
Right to Work Statement in English and Spanish.
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