Pitney Bowes Customer Care Team Leader, Ecommerce Solutions in Omaha, Nebraska
At Pitney Bowes, we do the right thing, the right way.
As a Customer Care Team Leader for Pitney Bowes, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.
If this sounds like you, then you may be a great fit for Pitney Bowes
A leader who can ensure that we are delivering world-class customer service You are a motivator who is responsible for the development, analysis, and implementation of staffing, training, and scheduling
Provide daily direction and communication to the team and ensure that customer service calls are answered in a timely, efficient, and knowledgeable manner. Provide continual evaluation of processes and procedures.
Provide statistical and performance feedback and coaching on a regular basis to each team member and administer performance reviews for skill improvement.
Complete Weekly Quality Appraisals for each team member, coupled with real-time feedback.
Ensure that employees have appropriate training and other resources to perform their jobs. Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members at motivated to perform at their highest level.
Hold Regular 1-2-1’s and Team Meetings with a view of ensuring a highly motivated and well-structured team
Address disciplinary and performance problems real-time.
Assist manager with daily operations of Customer Care to include development, analysis, and implementation of staffing, training, scheduling and special projects.
Establish work procedures and processes that support company and departmental standards.
Ensure that internal and external SLAs are achieved.
Bachelor’s degree or relevant work experience
Experience in ecommerce or retail environment
Proven leadership experience
Ability to develop and motivate a team
Ability to implement tactics to support the directorate vision and direction
Must be detail-oriented with analytical and organizational skills
Excellent verbal and written communication skills are required
Ability to build and maintain professional working relationships, both internal and external
Must be a “problem solver” with the ability to work simultaneously on various projects and bring resolution to problems independently
Must be skilled in Microsoft Office with an emphasis on Excel, Word and Outlook
Experience with Salesforce, CyberSource and similar payment processing systems preferred
Fluency in 2nd language or more is desirable.
Pitney Bowes Global Ecommerce provides a comprehensive range of global ecommerce and cross-border shipping solutions that help U.S. and U.K. retailers and online marketplaces reach consumers around the world. Recently, Pitney Bowes acquired Borderfree, a market leader in global ecommerce solutions. This move accelerates our strategic vision to grow our company through expansion of our digital commerce businesses.
Please note we cannot accept e-mailed resumes. If you are interested in this opportunity, please apply on-line through this career center.
All interested individuals must apply online. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply.
Title: Customer Care Team Leader, Ecommerce Solutions
Requisition ID: 174171