Pitney Bowes Customer Care Associate in Omaha, Nebraska

At Pitney Bowes, we do the right thing, the right way.

As a Customer Care Associate for Pitney Bowes, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

  • Are passionate about client success.

  • Enjoy collaborating with others.

  • Strive to exceed expectations.

  • Move boldly in the quest for superior and best in market solution.

If you would like to be considered for this position, please apply!

You are:

A passionate Customer Care Associate who can derive client insights, influence and collaborate with a variety of teams. You are a forward thinker who acts with purposefulness and speed and is committed to championing new ideas and creativity while using humor and positivity to build a winning team.

You will:

  • Professionally handles international consumers and company vendors in and outside of the U.S., in a skilled and courteous manner by both telephone, electronically

  • Provide quality service and support in a variety of areas by researching solutions and contacting the parties involved including logistics companies, freight forwarders, payment companies and other external and/or internal groups

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.

  • Track and document all interactions in Borderfree proprietary order management and support systems

  • Respond & follow-up with customers’ inquiries quickly and effectively

  • Open inquiries with various vendors using ticketing system and tracking the tickets to ensure responses

  • Communicate responses to clients and customers via support cases, emails and/or phone

  • Assist Borderfree Finance Operations by maintaining data on lost or returned packages

  • Contribute to team effort by accomplishing related results as needed.

  • Continuously evaluate and identify opportunities to drive process improvements that positively influence the customer’s experience

Your background:

As a Customer Care Associate, you have:

  • A High School Diploma or Equivalent required. Bachelor’s Degree preferred

  • Basic understandings of ecommerce

  • The ability to be detail-oriented with analytical and organizational skills

  • Excellent verbal and written communication skills are required

  • Problem-solving skills with the ability to work simultaneously on various projects and bring resolution to problems independently

  • The ability to build rapport with clients and customers, and have strong collaboration skills

  • The ability to prioritize and multitask

  • Positive and professional demeanor

  • Microsoft Office skills with an emphasis on Excel, Word and Outlook

  • Typing speed of at least 50 words per minute

  • Bilingual skills (not a must have)

We will

  • Provide the opportunity to grow and develop your career

  • Offer an inclusive environment that encourages diverse perspectives and ideas

  • Deliver challenging and unique opportunities to contribute to the success of a transforming organization

  • Offer comprehensive benefits globally (pbprojectliving.com)

Our Team

Pitney Bowes Commerce Services business is the fastest growing business unit at Pitney Bowes. Our full suite of domestic and cross-border solutions help businesses of all sizes conduct commerce to Sell Farther, Ship Greater, and Completely OverdeliverTM. As the global leader in cross-border ecommerce, we manage the end-to-end international journey for more than 300 retailers, direct merchants and online marketplaces worldwide. Our end-to-end value also includes industry-leading capabilities in fulfillment, shipping, and returns. These solutions are enabled by cloud-based innovation and powerful analytics tools. We’ve unlocked the secret to shipping that sells - helping our clients fulfill their brand promise with an out of box experience you have to see to believe, returns so smart, they have their own zip code.

If you are the right fit, apply now.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

W/M/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

Job: Field Service Operations

Title: Customer Care Associate

Location: NE-Omaha

Requisition ID: 176586