Pitney Bowes Director, Global DMT Print Technical Support in Danbury, Connecticut
At Pitney Bowes, we do the right thing, the right way.
As a Director, Global DMT Print Technical Support for Pitney Bowes, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
We actively look for prospects who:
Are passionate about client success.
Enjoy collaborating with others.
Strive to exceed expectations.
Move boldly in the quest for superior and best in market solutions.
If this sounds like you, then you may be a great fit for Pitney Bowes
A Leader who will head a Global Technical Support team to support local countries on DMT Production Print products. You are performance driving, responsible for service revenue and margin for the print business.
The Global Technical Support team acts as engineering support team between DMT Service Team and print equipment vendors. Improves service processes/efficiency for Print field operations and increase Print Client satisfaction. Ensures service readiness for all Print product launch activities. Ensures strong partnership between Service Team and Print Product Management and Sales Team.
Director of all service activities for DMT production print
Achieving budgeted service revenue for DMT production print
Teaming with Product Management and Sales Team in achieving sales target for new equipment placements
Lead/Build best in class service support team
Support Sales and Marketing on new products and opportunities
Production Print global service strategy (IntelliJet/Accelejet)
Client Satisfaction for Production Print Clients
Main service contact (relationship management) with HP and GT along with all Pre-Post partners (EMT/Hunkeler/standard finishing/Videk/Technau)
Manage Production Print Service P&L
WW escalation management/Red Alert support/owner
New and Current products support
Product launch requirements for Service
Manage Employee engagement activities
RFP’s worldwide for Product Print service responses
EMA pricing and approval
Primary contact within PB for production print service globally
Global employee coaching/communications
Global service training/Installs/operator training/sign off of acceptance/CSR and operator certification
Assist rest of world to leverage service plans
All other tasks assigned my manager
As a Director, Global DMT Print Technical Support, you have:
Bachelor Degree in Business Management or Engineering
Prior experience in managing global technical work force
Prior experience in managing a P&L service organization
Experience in new product launches and working with Sales, Product Management and Engineer Teams
Excellent communications and presentation skills
25% Travel as needed for Client visits and presentations (some will be handle remotely and are scheduled in advanced)
Provide the opportunity to grow and develop your career
Offer an inclusive environment that encourages diverse perspectives and ideas
Deliver challenging and unique opportunities to contribute to the success of a transforming organization
Offer comprehensive benefits globally (pbprojectliving.com)
Our Document Messaging Technology (DMT) team offers a full range of inserters, sorters, software and production printers that enable the creation of high-impact, color customer communications, including bills, statements, marketing offers and compliance documents. We provide digital solutions so organizations can create the right relationships with the right customers.
Equal Opportunity Statement (Required. Format, structure & wording must be followed):
Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.
W/M/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.
Job: Field Service Operations
Title: Director, Global DMT Print Technical Support
Requisition ID: 173045