Pitney Bowes Technical Support Representative in Appleton, Wisconsin
About the Opportunity:
At Pitney Bowes, we do the right thing, the right way.
As an Technical Support Representative for Pitney Bowes, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
As a Technical Support Representative, you will work with a team of subject matter experts to provide shipping solutions support for a diverse customer base through multiple channels. You will also drive content creation to improve our knowledgebase for internal and external clients. This empowers our customers to manage their workflow as smoothly and efficiently as possible. Your career with Pitney Bowes will help you develop and grow your technical skills with an opportunity for long term tenure and the prospect for advancement.
Yo u Are:
Strong ability to multi task, communicate, and passionate about client success.
Collaborative team player who isn’t afraid to think outside the box to provide solutions.
Strive to exceed expectations.
Move boldly in the quest for superior and best in market solutions.
Build. Deploy. Bridge. Grow.
Answer emails and prioritizing the level of urgency based on the circumstance
Provide outstanding, professional client service through phone support utilizing the Pitney Bowes Field Service CRM Platform and various other technologies.
Inbound and outbound phone support, chat support, email support
Utilize remote and virtual technology to solve customer issues
Troubleshooting hardware, software, and multi-function devices
Create and provide documentation and articles for web self help
Analyze customer databases and develop reports
Provide the opportunity to grow and develop your career
Offer an inclusive environment that encourages diverse perspectives and ideas
Deliver challenging and unique opportunities to contribute to the success of a transforming organization
Offer comprehensive benefits globally (pbprojectliving.com)
2 years IT Help Desk/software support experience preferred
Experience with programming languages or SQL servers
Associate’s degree or greater in Information Technology program preferred
A /N preferred certifications preferred
Working knowledge of windows OS and Networking topologies/functions
Strong communication and customer service skills required
Knowledge of Logistics and Carrier requirements a Plus
Within our Small/Medium Business (SMB) Solutions team, we provide a full range of software, mailing equipment and postage meters, maintenance and support services, and supplies, that enable our clients to efficiently create mail and evidence postage. We segment our SMB Solutions business between our North America operations, comprising the U.S. and Canadian businesses, and our International operations. We are a leading provider of postage meters and have approximately one million meters installed in North America and over three-hundred thousand meters installed elsewhere.
M/F/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.
Job: Call Center Operations
Title: Technical Support Representative
Requisition ID: 177276