Pitney Bowes Process Engineering Lead - Global Ecommerce in Shelton, Connecticut
About the Opportunity
Our Global Ecommerce team is seeking aProcess Engineering Leadto join our newly formed Operational Excellence team. As a Process Engineering Lead you will lead and champion process improvement initiatives in the Ecommerce environment. Processes and projects can have a regional or global focus. You will facilitate and lead team efforts to establish, improve, and monitor processes, support strategic planning and deployment initiatives, and help develop quality measurement systems to determine organizational improvement and process effectiveness.
Build. Deploy. Bridge. Grow. In this role, you’ll join our Global Ecommerce Operational Excellence team working out of one of our offices in Stamford, Shelton, Danbury or NYC and report to the VP of Operational Excellence. You will be responsible for:
•Understand and evaluate the impact an organizations treatment (training, direction, policy) will have on external customers they support •Define and describe external customers and their impact on products and services, and develop strategies for working to improve products, services, and internal processes •Conduct project and process risk analysis •Employ knowledge management tools and techniques in resolving organizational challenge •Provide improvement actions and recommendations for the Company's Customer Experience (N-Sat) initiatives. •Motivate and evaluate staff, manage projects, and direct project resources, both onsite and remotely •Analyze financial situations and impacts for the improvement projects and initiatives •Develop methods for empowering internal employees to improve processes and services
Qualifications •5 years process improvement/engineering experience in Ecommerce, Supply Chain or Logistics •Experience with Problem Solving Tools, Seven Basic Quality Tools for Process Improvement, LEAN and Six Sigma, Basic Management and Planning Tools, Cost of Poor Quality •Knowledge, understanding, and ability to translate the "Voice of the Customer" •Data collection, analysis and reporting •Excellent communication and interpersonal skills •Excellent management / leadership skills •Strong ability to work / influence cross-functionally •Ability to travel up to 25%, potentially with some international travel. •Bachelor’s degree in Engineering or a related field preferred •Black Belt Certified preferred •ASQ Certified preferred •5 or more years experience in Call Center Operations, Customer Service, Quality or a related role preferred
The Team Pitney Bowes Global Ecommerce provides a comprehensive range of global ecommerce and cross-border shipping solutions that help U.S. U.K. and Australian retailers and online marketplaces reach consumers around the world. Pitney Bowes, a market leader in global ecommerce solutions, continues to expand and grow its digital commerce businesses.
Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.
W/M/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.*
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.
Job: *Business Process
Title: Process Engineering Lead - Global Ecommerce
Requisition ID: 165533
Other Locations: United States-CT-Danbury, United States-CT-Stamford, United States-NY-New York