Pitney Bowes Transportation Dispatch Specialist in Omaha, Nebraska
*About the Opportunity *
As a Transportation Dispatch Specialist at Pitney Bowes, you thrive on meeting the company’s mailing productivity standards and you deliver with precision. You see opportunities where others see challenges.
Build. Deploy. Bridge. Grow.
In this role, you’ll join our Presort Service team in Omaha, NE. You will be responsible for:
* * Complete and thorough response to incoming calls regarding transportation disptach from drivers and customers regarding situations that could result in delays in pickup or delivering the mail on time.
* Communicates information to the appropriate departments to ensure the needed response and service functions are occurring to verify satisfaction, on-time delivery and minimal delay.
* •Provides internal and external customer communication and reporting * Analyze emergency situation and determine the appropriate procedures to follow * Ensure accurate documentation of accident injury equipment breakdowns * Communicate weather delays, road clsures and other emergecny situaionts * Manages customer concern and complaints ina proffesional manner and tracks all until resolotuion has been achieved * Functions as the initial contact for communication with regulatory agencies and the general public
Qualifications * * 2-5 years of experience working in an operations/transportation/fleet service department. * Strong PC skills including MS Office, Word, Excel and Outlook. * Ability to understand and manage business needs and requirements, clearly communicate under stressful conditions, and work proactively to solve problems. * Excellent customer service skills and the ability to pay close attention to detail. Strong organizational skills. * Ability to lift up to 50 #’s, walk, stand, stoop, and bend 80% of the time with or without accommodation. * Based on operational need you must be able to work a flexible schedule which may include weekends, holidays, a different shift and/or ON-CALL with or without advance notice. *The Team
Our Presort Services team is a national outsource provider of mail presort services for first-class and standard-class mail in the U.S. and a workshare partner of the United States Postal Service (USPS). Our Presort Services network provides mailers with end-to-end solutions from pick up at their location to delivery into the postal system. Through our network of 33 U.S. locations, and with our fully customized proprietary technology, we process approximately 15 billion pieces of mail annually and are able to expedite delivery and optimize postage savings for our clients.
Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.
*W/M/Veterans/Individuals with Disabilities/LGBT are encouraged to apply. *
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.
Job: *Supply Chain
Title: Transportation Dispatch Specialist
Requisition ID: 165324