Pitney Bowes Sr. Technical Account Leader - Global Ecommerce in New York, New York10176

About the Opportunity

As a Senior Technical Account Leader, you will have overall accountability and responsibility for leading the planning, definition, management and implementation of all programs / projects for one of PB’s largest clients. This includes working closely with the client and PB’s cross functional teams in the identification, business case development, prioritization, planning and implementation of all programs / projects in support of the client’s business with PB. This individual will report directly to the SVP & General Manager – Marketplaces. This role will be paired up with a Business Account Leader (two-in-the box account leadership team).

Build. Deploy. Bridge. Grow.

  • Responsible for working cross functionally in the identification, planning and execution of operational and technical excellence / continuous improvement programs that enable PB to continue to deliver superior service and support to the client in the most cost effective way.

  • Work very closely with technical support on all technical issues ensuring they are identified and addressed in a timely manner to the client’s satisfaction. This includes working with technical support to ensure we have the right monitoring and alerts in place to proactively identify issues ahead of the client.

  • Play a key role, in partnership with the client, PB Product and Engineering, in the development, management and implementation of the product roadmap that supports this client.

  • Serve as a key member of the Innovation Steering Committee ensuring that PB is continually innovating in support of this client.


  • Bachelor’s Degree with a concentration in one of the following fields: Business, Computer Science, Mathematics, Engineering

  • Experience leading complex technical projects using specialized knowledge of project management principles and industry standard methodologies

  • Minimum of 5 years related professional experience in a technical project management capacity, 2 years experience leading teams or managing direct reports

  • Moderate understanding of computer programming and ecommerce principles, technologies and terminology

  • Excellent computer, presentation, communication and time management skills

  • Experience working on technical projects of varying sizes, including for both public and private companies

  • Skilled in the use of project management systems or software

The Team

Pitney Bowes Global Ecommerce provides a comprehensive range of global ecommerce and cross-border shipping solutions that help U.S. and U.K. retailers and online marketplaces reach consumers around the world. Recently, Pitney Bowes acquired Borderfree, a market leader in global ecommerce solutions. This move accelerates our strategic vision to grow our company through expansion of our digital commerce businesses.

Please note we cannot accept e-mailed resumes. If you are interested in this opportunity, please apply on-line through this career center.

All interested individuals must apply online. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply.

Do you know someone who might be the right fit for this role? Don’t forget about our Employee Referral Program. You can earn some extra cash! For more information, search “Employee Referral” on InsidePB.

Job: Professional/Consulting Services

Title: Sr. Technical Account Leader - Global Ecommerce

Location: NY-New York

Requisition ID: 166454