Pitney Bowes Technical & Billing Support Agent in Appleton, Wisconsin

About the Opportunity

In this role, you'll join our Small/Medium Business (SMB) Solutions team and report to the Supervisor. The Technical & Billing Support Agent is responsible for providing direct client support via inbound phone, chat and e-mail. This person will serve our client base by educating clients on all our services by explaining features, advantages and benefits. Our clients will require your assistance with setting up initial account, advice on how to use the service, and resolve billing & technical issues. Your career with Pitney Bowes will help you develop and grow your skills with an opportunity for long term tenure. You will see opportunities where others see challenges to help Build. Deploy, Bridge, and Grow.


  • Excellent oral/written communication and problem solving skills via phone, email, and chat.

  • Inbound phone experience dealing with PB internal and external customer base.

  • Proficient and effective use of all Microsoft office applications, internet, chat, & email.

  • Able to give clear, concise information both verbal and text

  • Understanding of pc upkeep, maintenance, usage and cloud-based computing

  • Courtesy, patience and analytical abilities are required to handle customer concerns.

  • Detail orientated and self-motivated

  • Knowledge of multiple web browsers: Internet Explorer, Firefox, Google Chrome and Safari

  • Technical knowledge of printer drivers and installation (preferably on network infrastructure is a plus)

  • Comprehension of multiple computing Operating Systems, such as Windows, Mac, and Android

  • Must be able to work an 8 hour shift between the hours of 7am -7pm M-F, with overtime when requested

The Team

Within our Small/Medium Business (SMB) Solutions team, we provide a full range of mailing equipment and postage meters, maintenance and support services and supplies that enable our clients to efficiently create mail and evidence postage. We segment our SMB Solutions business between our North America operations, comprising the U.S. and Canadian businesses, and our International operations. We are a leading provider of postage meters and have approximately one million meters installed.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

W/M/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

Job: Field Service Operations

Title: Technical & Billing Support Agent

Location: WI-Appleton

Requisition ID: 166626